FAQs
We've got answers for all of your questions.
Payment
HOW DO I SEND AN INTERAC E-TRANSFER?
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes. Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution. For information on sending an E-transfer, please contact your bank or click here.
DO YOU OFFER DISCOUNTS OR COMPASSIONATE PRICE?
A compassionate price discount can be available on a case-by-case analysis, depending on confirmation of medical condition.
Shipping
DO YOU SHIP OUTSIDE OF CANADA?
We do not ship out of Canada. No exceptions.
CAN YOU GUARANTEE THAT MY PACKAGE WILL ARRIVE AFTER ORDERING?
On very rare occasions, packages sent in the mail do go missing, but that applies to every industry and to ensure mistakes, we highly recommend you use a mailing address that only you have access to receive products. Also note, we do not ship packages if the billing address and shipping address are not the same. If your order does not arrive, please do not hesitate to contact us!